Refund policy
Last Updated: September 30, 2026
Thank you for shopping with Just Joy Custom Prints! Because our products are printed specifically according to the options selected by each customer, all sales are final.
We do not accept returns or provide refunds for orders due to change of mind, ordering the wrong size, selecting the wrong color, or simply no longer wanting the item.
However, we will gladly make things right if there is a problem with your order caused by an error on our end.
Damaged Items
If your item arrives damaged, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the damage
- Clear photos of the damaged item
- Photos of the packaging, if applicable
If the item is confirmed to have arrived damaged, we may provide a replacement.
Wrong Item, Size, Color, or Design
If you receive an item that is different from what you ordered because of an error on our part, please contact us within 7 days of delivery at justjoycustomprints@gmail.com.
This includes:
- Wrong shirt size compared with the size selected on your order
- Wrong shirt color compared with the color selected on your order
- Wrong design
- Wrong item
- Other fulfillment errors made by Just Joy Custom Prints
Please provide your order number and clear photos of the item you received so we can review the issue.
If the error was made by Just Joy Custom Prints, we will work with you to provide an appropriate resolution, which includes a replacement.
Customer-Selected Size or Color
Please carefully review your size, color, design, and quantity before completing your purchase.
We do not accept returns or provide refunds or exchanges because a customer selected the wrong size, color, design, or quantity, or because the customer changed their mind after placing the order.
Because our products may be made or printed specifically for your order, we cannot resell returned items.
Changes or Cancellations
Once an order has been placed, we are unable to make changes or cancel the order.
Lost or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier. If your package is delayed, please first check the tracking information provided with your order.
If you believe your package has been lost, please contact us at justjoycustomprints@gmail.com so we can help investigate the shipment with the carrier.
Please note that a shipping delay does not automatically qualify an order for a return or refund. However, if Just Joy Custom Prints is unable to fulfill or ship an order within the timeframe promised at the time of purchase, applicable consumer-protection requirements may apply.
Refunds
We do not do refunds as all sales are final and non-refundable Because our products are printed specifically according to the options selected by each customer,
Refunds will not be provided for:
- Change of mind
- Wrong size selected by the customer
- Wrong color selected by the customer
- Wrong design selected by the customer
- Incorrect quantity selected by the customer
- Normal differences that may occur between a digital image displayed on a screen and the actual printed product
Contact Us
If you have a question or concern about your order:
Email: justjoycustomprints@gmail.com
We want you to be happy with your purchase and will do our best to resolve legitimate order issues fairly and promptly.
Just Joy Custom Prints reserves the right to review each claim individually and determine the appropriate resolution based on the circumstances of the order.