Shipping Policy

Last Updated: September 30, 2026

Thank you for shopping with Just Joy Custom Prints! We want to make sure you understand how your order is processed, shipped, and delivered.

Because many of our products are printed specifically for each order, please allow time for your order to be prepared before it is shipped.

1. Order Processing

Orders are processed after payment has been successfully received.

Because our products may be made or printed to order, please allow 3-5 business days for your order to be prepared before it ships.

Business days are Monday through Friday and do not include weekends or U.S. federal holidays.

Processing time is separate from shipping/transit time.

For example, if your order takes 3–5 business days to process and your selected shipping method takes an additional 3–5 business days, your total delivery time may be approximately 6–10 business days.

2. Shipping

Once your order has been processed, it will be shipped using the shipping method selected at checkout.

Available shipping methods and estimated delivery times will be displayed at checkout when applicable.

Shipping times are estimates provided by the carrier and are not guaranteed unless otherwise specifically stated.

Once a package has been handed over to the shipping carrier, delivery is outside of our direct control.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order.

Once an order has been placed, we are unable to make changes or cancel the order.

If an order is returned to us because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

4. Tracking Information

When available, tracking information will be provided once your order has shipped.

Please allow some time for tracking information to become active after the package has been scanned by the shipping carrier.

If your tracking information has not updated immediately, this does not necessarily mean that your package has been lost.

5. Shipping Delays

Just Joy Custom Prints is not responsible for shipping delays caused by circumstances outside of our reasonable control, including:

• Carrier delays
• Severe weather
• Natural disasters
• Holidays or unusually high shipping volumes
• Transportation interruptions
• Service disruptions
• Incorrect or incomplete addresses provided by the customer
• Other circumstances beyond our reasonable control

If your package is delayed, please first check the tracking information provided for your order.

If you believe your package may be lost or has experienced an unusual delay, please contact us at:

justjoycustomprints@gmail.com

We will do our best to assist you in communicating with the shipping carrier and investigating the shipment.

A shipping delay does not automatically qualify an order for a refund or replacement.

However, nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.

6. Lost or Missing Packages

If the carrier's tracking information shows that your package was delivered but you cannot locate it, please first check:

• Your mailbox or designated delivery area
• Around your home
• With household members
• With neighbors
• Any delivery location indicated by the carrier

You may also contact the shipping carrier directly using your tracking information.

Please contact us at justjoycustomprints@gmail.com if you need assistance investigating the shipment.

7. Packages Returned to Sender

If a package is returned to Just Joy Custom Prints because of an incorrect address, incomplete address, failed delivery attempts, or failure to claim the package, please contact us at:

justjoycustomprints@gmail.com

Additional shipping costs may apply if you request that the package be shipped again.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at:

justjoycustomprints@gmail.com

Please include:

• Your order number
• A description of the damage
• Clear photographs of the damaged product
• Photographs of the shipping packaging, if applicable

If the item is confirmed to have arrived damaged, we may provide a replacement in accordance with our Return & Refund Policy.

9. Incorrect Items

If you receive an item that is different from what you ordered because of an error made by Just Joy Custom Prints, please contact us within 7 days of delivery.

This includes receiving:

• The wrong design
• The wrong shirt
• The wrong size compared with the size selected at checkout
• The wrong color compared with the color selected at checkout
• Another fulfillment error made by us

Please contact justjoycustomprints@gmail.com with your order number and clear photographs of the item received.

If the error is confirmed to be ours, we will provide an appropriate resolution, which may include a replacement.

10. Shipping Costs

Shipping charges, when applicable, will be displayed at checkout before your order is completed.

Any applicable shipping charges are the responsibility of the customer unless a promotion or offer specifically states otherwise.

11. International Shipping

At this time, Just Joy Custom Prints DOES NOT offer international shipping.

12. Questions About Your Order

If you have questions about the status or delivery of your order, please contact us:

Just Joy Custom Prints
Email: justjoycustomprints@gmail.com

Please include your order number whenever contacting us about an existing order so that we can assist you as quickly as possible.

Thank you for choosing Just Joy Custom Prints!